Telephones


Our University phone system uses VoIP (Voice over IP) technology across our data network to deliver the majority of internal and external calls. IMTS are responsible for operating the phone system and the purchase and support of mobile devices.

Faults and Support

Any faults and support with phones, handsets, mobile devices, sockets, voice connections or voice outlets should be reported and requested from the Virtual IT Service Desk (VHD).

All requests for new telephone facilities such as data and voice sockets should be directed through Estates Services.

Phonebook

Information in the Phonebook is taken from the iTrent system. Find out who to contact to get your entry corrected.

VoIP Handset Services and Features

User Guides

We are currently using six different types of Mitel handsets. The model number is clearly printed on each handset.
Click here to access the User Guides for each handset.

Changing or updating the name on the handset

Please request these changes from the Virtual IT Service Desk.

Voicemail

This system is a messaging service which allows users to leave personal greetings and receive voice messages in their individual mailbox. Users can change their voicemail greetings to inform callers of the best time to reach them.
This is a free service, and can be requested from the Virtual IT Service Desk.

Hearing Loop

Most of the new phones contain a hearing loop. For further information and assistance with your requirements, please contact the Virtual IT Service Desk.

Analogue Telephone Services and Features

Existing analogue handsets are being replaced with VoIP telephone handsets on a building by building basis. This work is expected to take several years and is closely linked with the Estates Development Strategy.

To access information on useful features of your analogue phone such as Call Forward, Call Pickup, Call Transfer and Follow Me, please click here.

Mobile Devices

University mobile devices are managed and supported by IMTS.

We recommend the Virtual IT Service Desk (VHD) as the first point of contact for all queries and issues relating to the purchase and support of mobile devices. This includes software, hardware, network and configuration issues.

Find out more about the process for choosing and purchasing a mobile device.

Service contacts

IT Service Desk

x23427
E-mail IT Service Desk

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