Any faults and support with phones, handsets, mobile devices, sockets, voice connections or voice outlets should be reported and requested from the Virtual IT Service Desk (VHD).
All requests for new telephone facilities such as data and voice sockets should be directed through Estates Services.
Information in the Phonebook is taken from the iTrent system. Find out who to contact to get your entry corrected.
We are currently using six different types of Mitel handsets. The model number is clearly printed on each handset.
Click here to access the User Guides for each handset.
Please request these changes from the Virtual IT Service Desk.
This system is a messaging service which allows users to leave personal greetings and receive voice messages in their individual mailbox. Users can change their voicemail greetings to inform callers of the best time to reach them.
This is a free service, and can be requested from the Virtual IT Service Desk.
Most of the new phones contain a hearing loop. For further information and assistance with your requirements, please contact the Virtual IT Service Desk.
Existing analogue handsets are being replaced with VoIP telephone handsets on a building by building basis. This work is expected to take several years and is closely linked with the Estates Development Strategy.
To access information on useful features of your analogue phone such as Call Forward, Call Pickup, Call Transfer and Follow Me, please click here.
University mobile devices are managed and supported by IMTS.
We recommend the Virtual IT Service Desk (VHD) as the first point of contact for all queries and issues relating to the purchase and support of mobile devices. This includes software, hardware, network and configuration issues.
Find out more about the process for choosing and purchasing a mobile device.