Helpdesks

Our University operates an IT Service Desk, Maintenance and CARES Helpdesks to provide support to staff across a range of services.

The CARES Helpdesk handles the following enquiries:

• Cleaning
• Portering
• On-site parking requests for contractors, visitors and staff travelling between campuses
• Collection of internal and external mail from designated collection points
• Room set-ups and daily room management service for teaching or meeting rooms
• Preparations of rooms for examinations, conferences and events
• Collection for disposal of unwanted items and skip hire
• Collection for recycling of IT equipment or other reusable items
• Minor works such as small office moves and co-ordination of inter-campus relocations
• Licensing and Security queries

You can Log a Request Online or contact the CARES Helpdesk by telephone on x28585 or Email

The Maintenance Helpdesk handles all calls for maintenance requests including:

• Maintenance fault reporting
• Replacement of keys
• Building and joinery work (loose steps, roofing, blocked gutters) 
• Hiring contractors for pest control, entry and exit barriers, automatic doors, lift problems, air conditioning, walk-in freezers in refectory areas, faulty blinds.

You can Log a Request Online or contact the Maintenance Helpdesk by Email

The IT Service Desk is the gateway to IT support for all University Staff:

The services they offer include:

• Logging IT incidents and resolutions
• Resetting Network Passwords
• Remote Software Installation
• Purchasing Advice
• Security advice for workstations
• A Virtual Service Desk (Information and self-help guides)

You can Log a Request Online or contact the IT Service Desk by telephone on x23427 or Email