To reduce the amount of spam and virus carrying email, we have a number of systems in place both in-house and hosted externally to monitor and enforce email hygiene.
These are not infallible, and caution should be taken when opening email from an unknown source. If in any doubt, do not open attachments that may come from an external and unknown source without seeking guidance first.
If you have any problems or queries regarding email please contact the IT Service Desk or telephone x23427.
IMTS manage a service called Postini, which actively scans email in and out of the University and drastically reduces the number of spam emails.
Find out more about how Postini works in the section below and how you can activate and manage your account.
If a message is recognised as spam, Postini will hold the email.
There will be occasions when emails you want to receive are identified by Postini as spam and not passed through to you.
To help you access these emails we have enabled two features within the Postini service:
User Account administration via the Postini Message Centre
This feature allows you to activate and manage your own individual Postini account. Activate your individual user account for the first time.
Once you have activated your Postini account, you can login via the Postini Message Centre which enables you to:
Regular Summary Quarantine reports
Every 4 days you will receive an automated report from Postini regarding the emails that have been held, with the option to deliver them. You can quickly review this summary report to check for any emails you would like to manually release to your email inbox.
Please be aware that the emails are quarantined for 14 days only. After this period they are deleted.
If you have any questions regarding activation of your Postini Account or using the Postini Message Centre please email IT Service Desk, telephone x23427 or find out more about Postini at the Virtual IT Service Desk.
Your University E-mail is available externally using the Outlook Web Access (OWA) client.
Most mobile devices support auto-synching with Microsoft Exchange. For further information on how to get this configured, please email IT Service Desk or telephone x23427.
Sometimes emails into the University are labelled as spam and rejected. This is generally due to the configuration of the senders email domain. If this is an issue with an email you are trying to receive, please contact email@example.com
We are always striving to improve the email service. Our email system usage over a monthly period has these approximate statistics:
Please be vigilant when sending and receiving email. Remember NEVER to send your usernames or password via email to ANYONE. Failure to adhere to this could result in major disruption to University communication via email and could result in disciplinary action.