student & staff portal
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student & staff portal |
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If you are hSaving any trouble please consult the online guides and the frequently asked questions below. If your question is not here please contact lmsupport.
User Guides
• Leeds
Met Student Portal
• iPlanet
Student Email
• Leeds
Met Staff Portal
• Leeds
Met Staff Portal Using the Groups Feature
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Frequently Asked Questions
• I can't login to the Portal, what can I do?
• What is my username password?
• Where can I get help?
• I have forgotten my password, what can I do?
• I have not got my student / staff card yet, can I access any resources?
• What is an announcement and how can I send one?
• How can I join / set up a group?
• I cant connect to Web CT and some areas of Library Online
• I can't access Web CT or my modules are incorrect
• I can't use the chat feature in the Portal groups section, why?
• Is the security certificate safe? It says it has expired.
• Why wont my email groups or calendar open?
• Can I use my university email account to Outlook / Outlook Express / Thunderbird
/ other email aggregation client?
• Can I access my P: drive (or F: drive for INN students) via the
Portal?
• I need help finding a book / journal / information source, where can I go for
this help?
• My name appears incorrectly in the Portal what can I do?
• My Athens password does not work, what can I do?
• Can I email some / all of the students at Leeds Met for research purposes?
• Can you tell me which labs have certain software?
• Can you help with any general IT problems I might have at home?
• Can you tell me my tutor's / administrator's email address?
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I can't login to the Portal, what can I do?
If you are experiencing an error while logging in please consult the Login Troubleshooter
You can find this information on your staff or student card.
Students requiring help or information should go to an Information Desk in the libraries.
If you are not on campus you can contact the Electronic Help Desk.
The Helpzone web site is available for general help & queries.
Staff with computing queries should contact the Computing Services staff help desk
I have forgotten my password, what can I do?
If you have forgotten your password, please go to an IT Help Desk in the libraries.If you are not on campus you can contact the Electronic Help Desk.
I have not got my student / staff card yet, can I access any resources?You can still access some important services using these links:
What is an announcement and how can I send one?
Announcements are like an electronic notice board but only the people who need to see the message can see it, meaning that people wont have to view irrelevant notices. A full set of guidelines on who can send announcements and what content they should have is available as a link on the announcement request form from within the Staff Portal or within the For Staff Area of the Leeds Met Web site.
How can I join / set up a group?
To join a group view the Groups section in either the staff or student portal guides. Only staff can set up groups (see Leeds Met Staff Portal: Using the groups feature ). If students want to set up a group then they must get their tutor to sponsor them and request it for them.
All guides are also available in printed form from the blue filing cabinets in the campus libraries.
back to top | close windowI cant connect to Web CT and some areas of Library Online. (e.g. A-Z list of services)
This could be a firewall problem. Please consult the firewall troubleshooter.
I cant access Web CT or my modules are incorrect.
For any Web CT queries please consult the Web CT troubleshooter.
I cant use the Chat feature in the Portal Groups section
To use the chat feature you must have Java enabled in your browser, see enabling cookies, Java and Javascript. You may need to download a version of Java Virtual Machine from the Sun web site.
Is the security certificate safe? It says it is it has expired.
We apologize, it is safe, this is a temporary problem and we will have a new certificate soon. Just press "Yes" to accept it otherwise you will not be able to enter the Portal.
Why wont my email, groups or calendar open?
Check that you have cookies and javascript enabled and that you have any pop-up blockers disabled.
Can I add my university email account to my Outlook / Outlook Express / Thunderbird / or any other email client?
Unfortunately this option has been disabled, as it is university policy to encourage users to access the portal so they can view the other features such as the university calendar and announcements.
Can I access my P: drive (or F: drive for INN students) via the Portal?
No, however we are looking to implement this feature in the future.
I need help finding a book / journal / information source, where can I go for this help?
Try Library Online for Journal Lists and the Library Catalogue for books, for all other library based queries, please contact the Library information desks on campus or email the electronic information desk (infodesk.lc@leedsmet.ac.uk)
My name appears incorrectly in the Portal, what can I do?
Contact lmsupport@student.leedsmet.ac.uk
My Athens password does not work, what can I do?
For all Athens based queries, please contact the Library information desks on campus or email the electronic information desk:
Can I email some / all of the students at Leeds Met for research purposes?
No you cannot email anyone you don't know for data protection purposes.
Can you tell me which Labs have certain software?
Please visit the software in labs section of library online
Can you help with any general IT problems I might have at home?
No, we only support Portal based queries.
Can you tell me my tutor's / administrator's email address?
No, this information can usually be found from the main web site, by searching for your tutor's / administrator's name
Return to Troubleshooting or Portal Login
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