Maintenance Service
The objective of the Estates Services Maintenance Team is to ensure the delivery of a comprehensive maintenance service that is aligned with the University's vision and character and the Estate Strategy. Estates Services have adopted an approach which aims to ensure that the estate is maintained in a manner that provides a safe, reliable and secure environment, which is fit for purpose, complies with current legislation and demonstrates quality and value for money.
Estates Services will, through consultation with stakeholders and by the development of benchmarks with comparable institutions and organisation, introduce service level agreements incorporating agreed service standards. Value for money, quality and sustainability will be evaluated through the continual monitoring of the services achievement against key performance indicators and customer feedback mechanisms.
Estates Services will continually review the provision of maintenance and will seek to develop services through innovation, research and the development of staff and service providers.
Responsive Maintenance
Responsive maintenance is maintenance necessitated by unforeseen breakdowns or damage and is a reaction to a situation. It can therefore result in prolonged disruptions and inconveniences to building occupiers. Although unavoidable, by adopting a maintenance strategy that incorporates best practice, Estates Services will seek to minimise the occurrences of responsive maintenance activities. Best practice indicates a ratio of 70:30 for planned and responsive maintenance expenditure.
Planned Preventative Maintenance
Planned preventative maintenance is maintenance carried out at predetermined intervals, or corresponding to prescribed criteria, and is intended to reduce the probability of failure.
To prevent the premature deterioration of the assets a planned maintenance regime will be developed. The approach to planned maintenance will be based on best practice and will take account of the University's requirements for statutory undertakings, the impact on the University's operations through asset failure, the replacement costs of the assets and optimising the cost between planned and responsive maintenance. The planned maintenance programme will incorporate prioritisation to reflect influences such as the Estate Strategy, statutory and contractual obligations and the availability of resource
Long Term Maintenance
The long term maintenance plan will encompass industry standards for the economic life expectancy of assets and by utilising information held within the condition survey, on their age and current condition, a plan for the required maintenance investment over a ten year period will be developed. Mechanisms will be incorporated within the plan to provide flexibility when considering strategic decisions relating to internal and external drivers, such as changes to the Estate Strategy and the introduction of new statute.
Through investment in the plan Estates Services will seek to improve the University's standing for property condition within the Estates Management Statistics, compared to an agreed peer group of universities.
To facilitate this Estates Services hold information on all maintainable assets and will carryout periodic surveys to establish their current condition.