Service Monitoring
Name:
Date :
Fac/Sch:
Course:
Campus:
1-excellent
2-very good
3-good
4-average
5-poor
6-very poor
Service/Facilities used
Quality of Service
Response Time
Customer Care
Comments
AV
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
o
Equipment Loans
Classroom equipment
Classroom support
Lecture Theatre equipment
Lecture Theatre support
Language facilities
Tape duplication
Off-air recording
Faults Handling
Service/Facilities used
Quality of Service
Response Time
Customer Care
Comments
Media production
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
o
Photography
Print purchasing
Graphics for printing
Graphics for teaching/learning
Multimedia
Video production
Audio production
Web design
Web service
Service/Facilities used
Quality of Service
Response Time
Customer Care
Comments
Reprographics
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
o
Central repro
Self-access repro
Service/Facilities used
Quality of Service
Response Time
Customer Care
Comments
WebCT
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
o
Module acquisition
Training
Support-troubleshooting
Accessibility
Service/Facilities used
Quality of Service
Response Time
Customer Care
Comments
Staff resource room
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
o
Equipment
Software
How can we improve?
Our service?
What other services/equipment should we offer?
How did you find out about this service?