Services
We work with organisations to improve their websites, software products and other interactive technologies, through user testing, accessibility audits and expert reviews. See an example of an evaluation of "The Family Hub" a Leeds City Council website.
The International Standards Organisation (ISO) defines usability as “the effectiveness, efficiency and satisfaction" with which a specified set of users can achieve a specified set of tasks in a particular environment” [1]. In our usability studies, it is our aim to help organisations achieve these usability requirements. We also expand on this definition to consider a broad range of factors. Read more...
USER TESTING
The usability study involves users’ participating in a task-based exercise, and these are designed to match real-world scenarios, by mapping and modeling user knowledge, experience and skill. The studies are, either conducted in our own usability laboratory or at a customer specified site, known as field-based testing. Lab-based usability testing is used to explore specific usability issues within a controlled environment. Field-based testing is used to measure user acceptance and experience with a live system in its actual context. Read more...
EYE TRACKING STUDIES
We use the state of the art eye-tracking from Tobii for usability design testing and evaluation. The eye tracker is used to record and analyse in real-time, giving an insight into areas of interest, difficulty and cognitive processes and strategies used. Read more...
ACCESSIBILITY DESIGN
It is fundamental that organsations design accessible website to widen participation and adhere to the Disability Discrimination Act (DDA) 1995, Section III. We can help you design more accessible websites read more...
USER REQUIREMENTS
Capturing user requirements are an essential first step in
the user-centred design process, which the benefits include improved user satisfaction and reductions in support and training costs. We use a number of techniques for capturing and modeling user requirements. For example: evaluating an existing or competitor system; user surveys, focus groups and interviewing to construct user scenarios and task hierarchies.
CARD SORTING
We use "card sorting" as an effective techniques for defining and improving the structure of a website. This technique enables you to understand how menu items should be categorised and grouped, to identify items that are likely to be difficult to categorize and identify terminology that could be misunderstood.