Helpzone Service Quality Feedback

The International Student Barometer (ISB) surveys international students twice a year.

International Student feedback from the ISB Summer 2011 Wave: Usage/satisfaction data, Benchmarking data and Base number data 

International Student feedback from the International Student Barometer (Summer 2010) (.ppt)

International Student feedback from the International Student Barometer (Autumn 2009) (.doc)

International Student feedback from the International Student Barometer (Summer 2009) (.doc)

International Student feedback from the International  Student Barometer (Autumn 2008) (.doc)

 

The are no questions about the Helpzone in the National Student Survey.

 

The Leeds Met Students' Union Annual Student Survey surveys non-final year students every year.

Student feedback from the Annual Student Survey 2008-2009 (.doc)

Questions about the Helpzone have not been included in the survey since that date 

Internal surveys

We conduct our own bi-annual survey and the 2009-2010 results are here. (.xls)

The next survey will be conducted during the 2011-2012 academic year