Strategy
Our vision is to be acknowledged for our commitment to student success, our innovation and enterprise, our global reach and strong local impact.
Professor Susan Price, Vice Chancellor
Quality, Relevance and Sustainability is our university's strategic plan, which sets out how we aim to achieve our vision by 2015.
Our values, which are the principles that guide the way we do things, are that we should be:
Customer Service Excellence
Our customers are the key to us achieving our goals set out in our strategic plan. We care about our customers, whether they be students, partners, or colleagues. Our 24/7 library holds the Customer Service Excellence standard and we aim to achieve this for our entire university by 2015.
Working towards Customer Service Excellence is helping us to deliver customer-focussed change which means a better service for you, and improved satisfaction for us.